Returns & Replacement Policy

At Wavexa, we want you to receive electronics products in proper working condition. This policy explains how we handle eligible delivery-damage and product-defect replacement requests.

2-Day Reporting Window

Please report a damaged, incorrect, missing, or potentially defective product within 2 calendar days of delivery. Requests received after this period may not be eligible for review.

Delivery Damage

If a product is damaged during delivery, contact us within the reporting window with your order number and clear photographs or an unboxing video showing the product and outer packaging. After review, Wavexa will arrange an eligible replacement.

Product Defect Review

If you believe a product has a technical fault, our team will review the reported issue and may ask for photographs, videos, wiring details, power-supply details, or troubleshooting information. If we confirm a product defect, we will arrange a replacement for the same product or a suitable available equivalent.

If our review confirms that the product is working correctly, or that the issue is caused by external use or an incompatible setup, the same product may be returned to you.

Return Conditions

• Keep the product, original box, accessories, manuals, and invoice/order details available for review.
• Do not send a product back until Wavexa confirms the return instructions.
• Products damaged after delivery because of misuse, incorrect wiring, reverse polarity, unsuitable voltage, physical damage, modification, soldering, or improper handling are not eligible for replacement.
• Electronic components must be used within their stated voltage, current, pinout, and operating specifications.

Return Delivery Charges

Return and replacement delivery charges are decided case-by-case after the issue has been reviewed. Wavexa will confirm the applicable delivery arrangement before asking you to return a product.

How to Request Support

Please share your order number, a clear explanation of the issue, and supporting photos or video with our support team.

Email: wavexatechnologies@gmail.com
WhatsApp: +91 89046 57177

This policy covers replacement requests. It does not affect any rights that may apply to you under applicable law.